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Discover a world of information and possibilities. Check back regularly for stories about innovation, new technology and how to get the most out of your elevator. We also publish emergency updates and information.

What should you do if you get stuck in a lift?

Here at Mocon, we understand getting stuck in a lift can be an inconvenient and anxiety-inducing experience. See below for the 5 tips our Elevator Specialists have comprised to help get you moving again.

1. Stay Calm
Elevators have a multitude of mechanisms in place to ensure your safety. Focus on your breathing and know that you are in safe hands.

2. Try pressing the open-door or ground button
Depending on the fault this can sometimes reset the lift.

3. Use the emergency lift phone to call for help
If you are in a lift serviced by Mocon, this will direct you to our head office during business hours or our 24/7 emergency support hotline after-hours. Here you will be able to speak with a trained professional who will gather your contact details and dispatch a technician immediately. If you are anxious or feeling unwell, the professional will stay on the line and talk with you until the technician arrives.

4. Wait for the Technician to contact you
Your emergency message will be paged to all the Mocon technicians. The technician oncall will then attempt to contact you through the emergency lift phone and provide you with an updated estimated time of arrival. They will also contact a local, onsite representative to inform them of the breakdown so they can assist in the release.

5. Make yourself comfortable
Once you have spoken to a business specialist and a technician has been dispatched, we recommend you take a seat in a central position, giving clear access to the lift doors. Trapped passengers are taken extremely seriously and are acted upon by Mocon staff members immediately, so rest assured our technicians will be there as soon as possible.

If you have any questions about our trapped passenger procedure, please do not hesitate to contact us.